Introduction

We adhere to strict quality control standards throughout the manufacturing process, from raw materials to final testing, to ensure that every product meets our high-quality criteria. The warranty policy outlines the terms and conditions of our warranty coverage for the products we manufacture and sell.

Warranty Coverage

• Standard Warranty Period: All SOLEWIT products come with a standard one-year warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.

• Extended Warranty: Extended warranty options may be available for certain products. Please contact our sales team for more information on extended warranty coverage.

What Is Covered

• Defects in Materials: Any defects in the materials used to manufacture the product.

• Defects in Workmanship: Any defects in the workmanship during the manufacturing process.

What Is Not Covered

• Normal Wear and Tear: Damage resulting from normal wear and tear.

• Misuse or Abuse: Damage caused by misuse, abuse, or improper handling of the product.

• Unauthorized Modifications: Damage resulting from unauthorized modifications or repairs.

• Accidents or Disasters: Damage caused by accidents, natural disasters, or other external factors beyond our control.

Warranty Claim Process

1. Notification: To make a warranty claim, contact our customer service team at [customer service email] or [customer service phone number] with your order number, product details, and a description of the issue.

2. Evaluation: Our team will evaluate your claim and may request additional information or evidence, such as photographs or videos of the defect.

3. Return Authorization: If your claim is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product for repair or replacement.

4. Shipping Instructions: Follow the provided instructions to return the product. Note that you are responsible for shipping costs associated with returning the product. We recommend using a trackable shipping service.

5. Inspection and Resolution: Once we receive the returned product, our technicians will inspect it to verify the defect. If the defect is covered under warranty, we will repair or replace the product at no additional cost. If the defect is not covered under warranty, we will notify you of any repair costs.

Limitations of Liability

• No Consequential Damages: SOLEWIT is not liable for any consequential, incidental, or indirect damages arising from the use of our products.

• Maximum Liability: Our maximum liability is limited to the purchase price of the product.

• Original Purchaser: The warranty is only valid for the original purchaser of the product and is not transferable to subsequent owners.

Changes To Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page, and we encourage you to review our Warranty Policy periodically to stay informed.

We're dedicated to assisting you with product selection, technical support, and offering after-sales service to ensure your satisfaction and success!